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Digital Banking Suite
Empowering growing banks to create leading customer experiences
Bank customers – retail, SME and corporate alike – demand smooth, personalized digital experiences across all platforms. While bigger banks have the resources to adapt to the rapidly changing environment, smaller banks find it particularly challenging to stay attractive, competitive and profitable.
The Fioneer Digital Banking Suite – the next evolution of our Omnichannel Banking solution – enables growing banks to provide market-leading digital experiences and expand revenue streams with agility. Catering for retail, SME and corporate customers, it brings an extensive library of pre-configured functions, with business-level product configuration and AI-based personalization and automation. All of this on a modular, cloud-agnostic and integration-ready platform.
Key capabilities
- Omnichannel customer journey orchestration
- Retail, SME and corporate banking
- Business-level product configuration
- Out-of-the box web and mobile journeys
- Low-code/no-code interface
- Cloud-native and agnostic
- OpenAPI connectivity
Proven results from hundreds of financial institutions worldwide
<5
weeks to onboard customers
and originate products
90%
STP for servicing
and origination flows
+850
APIs for plug and play with
third party services and data
Acquire, engage and retain customer with ease
Provide best-in-class customer experiences and an ever-extending feature set for your customers across retail, SME and corporate banking. Speed up service delivery with fully automated processes in digital onboarding, KYC or loan origination. Leverage advanced segmentation and personalization features to tailor experiences with ease.
Bring new features to market faster, cheaper, better
Reduce time to market for innovation with plug-and-play standard modules or adapt different elements flexibly to suit your unique needs. With a large library of end-to-end workflows, regional features, pre-integrated API connections and built-in sales and marketing functionalities you’ll be able to cater efficiently to evolving customer needs and drive upsell and cross-sell opportunities.
Reduce operational overhead
Enable your team to configure products at the business-level through the low-code/no-code interface, bypassing resource-intensive legacy systems. Create consistency across your business by managing multiple business lines, brands and entities on one single core-agnostic platform. Automate manual tasks and let your team focus on growth instead.
Having deployed the Digital Banking Suite, we have already seen many benefits. It’s much easier to make changes in our online banking. The volumes that we can now attend to are much greater.
David Bueso, EVP of Banco Atlántida
Thanks to the Digital Banking Suite, today Banco Atlantida is known to have the best online corporate banking in the country. We cannot fall short of that, and I know that with SAP Fioneer we will not.
David Bueso, EVP of Banco Atlántida
With the Fioneer Digital Suite, we have grown our user base more than 300% and almost 1000% in the number of transactions.”
David Bueso, EVP of Banco Atlántida
Features
Business-level product configuration
Use our low-code/no-code platform to configure products easily, bypassing the core banking system. Create and manage customer journeys and workflows including mandates and entitlements and add and amend new products with ease.
Omnichannel and cross-device UI
Leverage an intuitive, and customizable HTML5-based UX for desktop, mobile and tablet for customers and employees alike. Create seamless experiences by allowing users to start workflows on one device and continue on another.
End-to-end automation
Use our pre-integrated AI automation functionalities to speed up processes like onboarding and loan origination and account management. Reduce the manual workload for your team and empower retail, SME and corporate users with self-service processes.
Multi-entity, brand and business lines
Manage all your business lines, entities and brands on a single core-agnostic platform to bring consistency to your operations. Flexibly add new brands and business lines – so you can stay on top of customer needs.
Pre-built integrations and open APIs
Speed up implementation from months to weeks by using our pre-built integrations to common legacy systems. Use pre-built API connectors to link with third-party services, channels and data providers.
Digital customer engagement
Offer a branch-like experience with our set of communications tools, such as chat, co-browsing, and virtual branch features. Increase revenues with built-in cross-selling opportunities and promotional tools.
Personalized customer experience
Provide fully personalized experiences with deeper customer analytics and intelligence and AI-based personalization and segmentation functionalities. Create custom user experiences and enable customers to adjust their own UI.
Cloud native and scalable
Our platform is designed for high scalability, utilizing both cloud-native and cloud-agnostic technologies, with multi-cloud support, enabling it to flexibly expand or contract with the fluctuating number of users.
Explore additional resources
Article
Banking as a Service
Learn how banking as a service is leveling the playing field for international banking.
Product brochure
From Omnichannel to Digital
Discover how we are redefining banking experiences for the digital age.
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Orchestrate the future of banking experiences
Talk to our experts about our Digital Banking Suite.